The answers to questions that you haven’t even asked yourself yet are in the interactions that customers have already made with your brand.
We analyze consumer interactions in chat, e-mail, telephone and social networks – among others, using data mining techniques, artificial intelligence and RPA. We use the Interaction Analytics solution (Big Data platform) which, besides analyzing digital channel interactions, has the capacity to transcribe thousands of voice interactions between companies and their respective consumers.
We bring tailor-made solutions for each client and each need. With the understanding of cause and effect, by transforming data into knowledge, we can direct strategic and tactical actions to your business.
Learn what Myra can do for your company
We analyze customer’s final interactions with the brand to generate inputs that leads to improvements on client’s experience and business indicators.
We generate an in-depth diagnosis and intelligent insights that drive decisions about processes, human behavior, tools, products and offerings.
Based on the insights and recommendations generated, our squads provoke and lead the necessary changes in the service journey, triggering the customer experience transformation in an agile manner. Solutions may involve workshop, training package and immersive consulting.
We conduct research of market best practices focused on customer service, bringing what is out there in terms of customer experience and best treatment for their “pain points” and dissatisfactions.
“We’ve tested and implemented different solutions with Myra. We realized how much the insights have contributed to improvements in our processes. Myra is an very present supplier that listens to us, participates and co-create solutions with us”.