Benchmarking
Knowledge is power. We generate studies reports in several segments to map the best practices with regards to service, bringing the state of art in processes, products and people.
Benchmarking
- Tailor-made studies of different business segments;
- Access to the best practices of ombudsman, contestation, negotiation, first call resolution, among others;
- Best market practices consolidation book, brand positioning, regulation and specific literature.
